1. Order Processing

Once your order is confirmed, our fulfillment team jumps into action. It typically takes 3 business days to quality-check, securely pack, and hand off your parcel to our logistics partners.
*Please note: Orders placed over the weekend will begin processing the following Monday.

3. Regarding Transit Delays

While we aim for perfection, factors like customs inspections or courier service disruptions can occasionally occur. We sincerely appreciate your understanding and patience during these rare instances.

4. Real-Time Tracking

Stay updated on your package's location! A confirmation email with a unique tracking ID will be sent as soon as your order leaves our facility.
Track your journey here: www.17track.net
(Tip: Tracking data may take 48-72 hours to synchronize with the carrier’s system.)

5. Split Shipments

To ensure you receive your items as quickly as possible, orders with multiple products may be dispatched in separate parcels from different regional warehouses. You will receive an individual tracking number for every package sent.

6. Modification Requests

If you need to update your address, phone number, or item specifications (size/color), please contact support@wandergeeknest.com within 12 hours of purchase.
Include:

• Order Number (e.g., 215SHOP-XXXX)
• Full details of the required change

While we cannot guarantee changes once processing has started, we will make every effort to assist.

7. Delivery Troubleshooting

If you miss your delivery, the carrier will usually leave a notice or hold the item at a nearby post office. Please contact your local carrier first with your tracking ID.
*Note: We cannot be held liable for items returned due to incorrect addresses or failure to pick up the parcel.

8. What to do if Shipping Stalls

• Check the Last Update: If the tracking has moved within the last 7 days, your package is still in active transit.
• Contact Support: If there has been no movement for more than 7 consecutive days, please email us with your 215SHOP- order ID for a detailed investigation.

9. Coverage for Lost or Stolen Packages

Lost in Transit: If our investigation confirms your parcel was lost during the shipping phase, we will issue a replacement at no extra cost to you.
Confirmed Delivery: Our protection does not cover items that are lost or stolen after the carrier marks them as "Delivered." In such cases, please consult with neighbors or building security.

10. Global Reach & Origin

We ship worldwide! Our logistics network includes facilities in the US, Canada, Australia, and the EU. To offer the most competitive pricing, we also ship directly from our specialized manufacturing partners globally.

11. Legal Disclaimers

By purchasing from Wandergeeknest, you acknowledge:

• Timelines: Delivery windows are estimates, not guaranteed arrival dates.
• Taxes & Duties: Customers are responsible for any local import duties, customs fees, or taxes incurred.
• Accuracy: The buyer is responsible for providing the correct delivery address.